Frequently Asked Questions

What is Culture Shoppe?
Culture Shoppe is an online shop dealing with traditional gifts, herbal beauty care products, crafts, India-related gifts,Downloadable Videos & Audios, and books. We are based at Thiruvananthapuram in Kerala, South India.

How to buy a product ? How do I send gifts through CultureShoppe.com?

  • After selecting the item of your choice and entering the quantity, click on the 'Add to Cart' button.
  • If you wish to purchase more items, click on the 'Continue Shopping'. You can add, remove or change the quantity of any item in your cart. After adding all the items you wish to purchase, click on the link 'Proceed to Pay'.
  • If you are an existing customer, please login using your registered email id and password. If you are a new customer, please register with us by clicking 'Create account'.
  • You can buy the product for your personal use or as a gift for someone. After giving the billing information, select 'Deliver to the above address' if it is for your personal use or select 'Deliver to a different address' if it is a gift. Please provide the address to which the gift is to be sent. You can also enter message to be send along with the gift in the Gift message column. 
  • After providing the above details, click 'continue' and choose your preferred mode of payment. Please review the details before giving confirmation for the order. 
  • Make sure to make a note of the order number to use it as reference in case of any further communication with us.

How to use a coupon code?

Step 1: Click ADD TO CART button. (You will be directed to the Shopping Cart page)
Step 2: Scratch to reveal the code in your coupon. You will get a TEN digit number.
Step 3: Enter your coupon code in DISCOUNT CODES box and click apply.
            The GRAND TOTAL will become Zero.
Step 4: Click  PROCEED TO CHECK OUT button
Step 5: Your login page appears. Please register here.
Step 6: Download 'India: Our Heritage, Our Pride' (Video) and 'India: Our Heritage, Our Pride' (Music)

How to download a video ?

Step 1. Purchase the video

Step 2. You will receive a mail once the payment is through

Step 3. The link to download the video will be sent to you once the payment is made

Step 4. You will be directed to your Login page once you click the link

Step 5. After logging in, go to My Account on the left side of the screen 

Step 6. Click on My Downloadable Products to download the video
Maximum number of downloads allowed is three per purchase
Or you may directly log into your Account in Culture Shoppe after the purchase is successful and download the product from My Downloadable Products

Some mobile devices may not support the download of large files. In that case  your may download the files to your PC and then transfer to the mobile device.

What is a cart?

The shopping cart is a virtual carry cart that displays the number of items you have chosen for purchase along with their total cost. This is displayed as a small window on the top right-hand corner of the web page. This window helps you to view details of the items you have chosen.

You can also remove an item by removing it as well as add it to later purchases. If you are happy with what you currently have in the 'Cart', click on the 'Proceed to Pay' button. To change the quantity, fill the desired quantity in the appropriate box and click 'update' to register your change.

What are the various means of payment?

We offer the following payment options:

  • Pay by Credit cards.
    We accept all major Indian and international credit cards like VISA, MasterCard, American Express, and Diners' Club Card. The authorization is done via Secured Online Payment Gateways. (Pay Pal and CC Avenue).
  • Pay by Net Banking (list of available banks)
  • Pay by Debit Cards

Any other taxes and levies, like sales tax?

All prices given in the site are inclusive of sales tax (wherever applicable). Certain states in India charge additional levies like Octroi. These additional charges should be met, whenever necessary.

How safe is it to shop online with a credit card?

We adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details are protected. Your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (the time may vary depending on the speed of your internet connection), your bank will issue via the online payment gateway an authorization code and confirmation of completion of transactions.

In order to make your shopping experience private and safe, we put a premium on protecting your personal information.www.cultureshoppe.com can ensure complete security with regard to your credit card details. Our payment gateways use the latest encryption technology (Secure Socket Layer) - the highest standard in security currently available on the Net. In fact, shopping online with a credit card at www.cultureshoppe.com is safer than using a credit card at a restaurant because we do not retain your credit card information.

Can you deliver anywhere in the world?

Orders can be delivered anywhere in the world, accessible by post. In order to ensure that your gifts reach on time, we have entered into a contract with the Indian Postal Department to send your orders via Speed Post. We also provide a facility to track your gifts en route as well as insurance coverage.

What is the minimum time required for delivery of a product?

Subject to the availability of stock, the minimum time for delivery of any product within India is 3 - 4 working days and abroad is 12-16 days. However, the time for bulk orders may be different depending upon availability of products in bulk. 

Delivery will not attempted on Sundays and public holidays, since there is no postal service on these days. In case of no postal service to the address mentioned in the order, the order will be cancelled and the cancellation intimated to you by email.

How do I track the current status of my order?

Just click on the 'Order status' facility provided in the website and verify the status by giving the 'Order Number' provided to you at the time of the online purchase.

Is there a way for me to know if the product that I ordered is in transit?

After your order has been shipped, we will send you a confirmation e-mail with the details of the consignment.

When and how can I cancel an order?

Cancellations have to be made within 24 hours after the placement of an order. For canceling an order, you will have to get in touch with our Customer Service Group by sending an email to customercare@cultureshoppe.com which should include your order number for reference. Please note that only orders that have not entered the shipping process can be cancelled.

What should I do if I receive a defective / damaged item?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility of a manufacturing defect or infliction of damage during transit. Another possible inconvenience might be the chance delivery of a wrong item. If this is brought to our notice in the form of a request for replacement or return of the item or items within two days of receipt, we will replace the same at no extra cost.

What if you don't deliver or deliver late?

No efforts will be spared for timely delivery. However, if there is a lapse on our part, the full amount that you have paid, including payment gateway charges, will be refunded to you.